This Privacy Policy explains how 58qq collects, processes, stores, shares, and protects your personal data when you use the 58qq platform. Your privacy matters to us — this document tells you exactly what we do with your information and what rights you hold over it.
This Privacy Policy ("Policy") is issued by 58qq ("58qq," "we," "us," or "our") and applies to all personal data collected, processed, or stored in connection with your access to and use of the 58qq online gaming and sports betting platform, accessible at 58qq.net ("the Platform").
This Policy applies to all 58qq users globally, including all registered members based in Pakistan. It covers personal data processed through the 58qq website, mobile browser interface, customer support channels, marketing communications, and payment processing systems. By registering a 58qq account or continuing to use the 58qq platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.
This Policy should be read alongside the 58qq Terms and Conditions and the Responsible Gaming Policy, both of which form part of the overall agreement governing your use of the 58qq platform.
Plain Language Summary: This Policy tells you what personal information 58qq collects when you use the platform, why we collect it, who we may share it with, how long we keep it, and what rights you have over it. We recommend reading it in full — but the section headers will guide you to the information most relevant to your specific question.
For the purposes of applicable data protection legislation, the data controller responsible for processing the personal data of 58qq users is the 58qq platform operator, operating 58qq.net as an international online gaming and sports betting service.
If you have any questions, concerns, or requests relating to the processing of your personal data by 58qq, you may contact the 58qq data team using the contact details provided in Section 16 of this Policy. 58qq will respond to all data-related enquiries within the timeframes set out in that section.
58qq collects the following categories of personal data in connection with your use of the platform:
| Category | Data Elements | Collection Context |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, gender, CNIC number (where required for KYC) | Registration; KYC verification |
| Contact Data | Mobile phone number (Pakistani), email address | Registration; account management |
| Financial Data | Payment method details (JazzCash/EasyPaisa mobile number, bank account details for HBL/UBL/Meezan), transaction history, PKR deposit and withdrawal amounts | Payment processing; KYC; AML compliance |
| Gaming & Betting Data | Game play history, bet records, win/loss history, bonus usage, session durations, responsible gaming tool settings | Platform use; regulatory compliance |
| Technical Data | IP address, device type, browser type and version, operating system, screen resolution, mobile network carrier | Platform access; fraud detection |
| Usage Data | Pages visited, features accessed, time and duration of visits, click-through data, search queries within the platform | Platform analytics; UX improvement |
| Communications Data | Live chat transcripts, support email content, complaints submitted | Customer support; dispute resolution |
| Marketing Preferences | Opt-in / opt-out status for promotional communications, preferred contact channel | Marketing; user preferences |
58qq does not collect sensitive personal data (such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data) unless specifically required by applicable regulatory requirements for identity verification, in which case such data is handled with enhanced security measures and its use is strictly limited to the regulatory purpose for which it was collected.
58qq collects personal data through the following means:
58qq processes your personal data on the following legal bases, depending on the nature and purpose of the processing activity:
58qq uses the personal data it collects for the following specific purposes:
Marketing Opt-Out: If you no longer wish to receive promotional communications from 58qq, you can update your marketing preferences at any time in your 58qq account settings. Opting out of marketing does not affect transactional communications necessary to your account, such as payment confirmations and security notifications.
58qq does not sell, rent, or trade your personal data to third parties for commercial purposes. 58qq may share your personal data with the following categories of recipients, strictly on a need-to-know basis and only to the extent necessary for the stated purpose:
All third parties with whom 58qq shares personal data are required to handle that data in a manner consistent with applicable data protection standards and are prohibited from using 58qq user data for their own independent commercial purposes.
58qq processes all financial transactions in Pakistani Rupees (PKR) through regulated Pakistani payment service providers. The following specific provisions apply to payment-related data:
Payment Security Note: 58qq transmits all payment data over encrypted connections. If you receive any communication purporting to be from 58qq asking for your full JazzCash PIN, EasyPaisa password, or banking credentials, this is not from 58qq — do not respond and contact our support team immediately via the live chat on the platform.
58qq uses cookies and similar client-side tracking technologies on the platform to support the following functions:
58qq does not use third-party advertising cookies or allow advertising networks to place cookies on the 58qq platform. Your browsing activity on 58qq is not shared with advertising technology companies.
You may configure your browser to block or delete cookies; however, blocking strictly necessary cookies will impair the functionality of the 58qq platform and may prevent you from logging in or completing transactions. For most Pakistani mobile users accessing 58qq through a browser on Android or iOS, standard browser cookie settings are sufficient for normal platform use.
58qq retains personal data for as long as necessary to fulfil the purpose for which it was collected, subject to the following specific retention standards:
At the end of the applicable retention period, 58qq will securely delete or irreversibly anonymise personal data in accordance with its internal data disposal procedures.
58qq implements a range of technical and organisational security measures to protect the personal data of its users against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:
Important: While 58qq takes all reasonable technical precautions, no internet-based platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your 58qq login credentials and for ensuring that your device and network connection are adequately secured when accessing the platform. If you suspect that your 58qq account has been accessed without your authorisation, contact our support team immediately via live chat.
Subject to applicable data protection law and any overriding legal obligations applicable to 58qq (including AML and gaming regulatory requirements), you hold the following rights in respect of your personal data processed by 58qq:
To exercise any of the above rights, please contact 58qq's data team using the details provided in Section 16. 58qq will respond to verified data rights requests within 30 days. In complex cases, this period may be extended by a further 60 days, in which case 58qq will notify you of the extension and the reason for it.
Please note that certain data rights may be limited or overridden by legal obligations applicable to 58qq — for example, AML regulations may require 58qq to retain transaction records even where you have submitted an erasure request.
The 58qq platform is strictly restricted to users aged 21 years and above. 58qq does not knowingly collect personal data from individuals under the age of 21. Registration on 58qq constitutes a representation by the user that they are at least 21 years of age.
Where 58qq discovers or reasonably suspects that personal data has been collected from a user under the age of 21, 58qq will:
If you believe that a person under the age of 21 has registered on 58qq, please contact the 58qq support team immediately via the live chat on the platform or via the email address provided in Section 16.
As an international gaming platform, 58qq may process or store personal data in jurisdictions other than Pakistan. Where personal data is transferred outside the jurisdiction in which it was collected, 58qq ensures that such transfers are protected by appropriate safeguards, which may include:
In all cases, 58qq requires international data recipients to provide a standard of protection for your personal data that is at least equivalent to that required by applicable data protection standards. If you require further information about the safeguards applicable to a specific international transfer, please contact 58qq using the details in Section 16.
58qq reserves the right to update, amend, or replace this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, 58qq platform features, or data processing practices. The revised Policy will be published at 58qq.net/privacy-policy with an updated effective date.
Where amendments are material — meaning they significantly affect how 58qq processes your personal data or reduce your data rights — 58qq will endeavour to provide advance notice to registered users via the platform or registered contact details, where reasonably practicable.
Your continued use of the 58qq platform following the effective date of any revised Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the revised Policy, you must cease using the 58qq platform and may request account closure in accordance with the 58qq Terms and Conditions.
For all enquiries, requests, or complaints related to this Privacy Policy or the processing of your personal data by 58qq, please use the following contact channels:
If you are not satisfied with 58qq's response to a privacy complaint, you may have the right to lodge a complaint with the data protection authority relevant to your jurisdiction. 58qq will cooperate fully with any such authority in the handling of complaints relating to 58qq's data processing practices.
Six key rights you hold over your personal data on the 58qq platform. Contact our team at any time to exercise any of these rights.
Request a copy of all personal data 58qq holds about your account, transactions, and gaming activity, along with information on how and why it is being processed.
Ask 58qq to correct or update personal data that is inaccurate, outdated, or incomplete — for example, a misspelled name or an outdated contact number on your account.
Request deletion of personal data no longer necessary for its original purpose, subject to 58qq's legal obligations to retain certain records (such as transaction data under AML rules).
Receive a structured, machine-readable copy of personal data you have provided to 58qq, suitable for transfer to another service provider where technically feasible.
Object to 58qq's processing of your data for direct marketing purposes — this right is absolute. You may also object to processing based on legitimate interests in certain circumstances.
Withdraw any consent you have given to 58qq for optional processing (such as marketing communications) at any time via your account settings, without affecting prior lawful processing.
The principles embedded in how 58qq handles your personal data every day — not just when you ask us to.
58qq only collects personal data that is genuinely necessary for the specific purpose being served. We do not collect data speculatively or on the basis that it might be useful later. Your Pakistani CNIC, for example, is only requested when KYC verification is required — not at registration as a default.
Data collected for one purpose at 58qq is not repurposed for unrelated activities. Transaction data collected for payment processing is not subsequently used for marketing profiling. Identity documents submitted for KYC are not retained for any purpose beyond regulatory compliance.
58qq builds data security into platform features from the design stage — not as a retrofit. All new features that handle personal data undergo security review before release. TLS encryption, access controls, and session management are baseline requirements for every part of the 58qq platform.
58qq does not hold personal data indefinitely. Each data category has a defined retention period aligned with regulatory requirements and operational necessity. When retention periods expire, data is securely deleted or irreversibly anonymised — not simply archived.
This Privacy Policy is written to be read — not buried in legalese. 58qq publishes clear, plain-language explanations of its data practices and provides a structured table of contents so Pakistani users can find the specific information relevant to their account or situation without reading the entire document.
58qq does not sell, rent, or trade your personal data to advertisers, data brokers, or any unrelated third party. Your 58qq account information and gaming activity data are not a commercial product — they exist solely to deliver and improve the 58qq service for you as a Pakistani player.
Our support team is available 24/7 via live chat on the 58qq platform. For formal data rights requests, reach us at [email protected] with the subject line "Privacy Request."
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